Enterprise Service Management

Keep your finger on the pulse of your
Enterprise Service Management (ESM) Performance

Why do you need an Enterprise Service Management Performance Dashboard?

What is the Enterprise Service Management Performance Dashboard?

Some Key Use Cases for the ESM Performance Dashboard

Remedyforce Power BI
Power BI Enterprise Service Management Dashboard Power BI

Service Improvement

Service ANALYSIS

See your service performance metrics against contractual obligations and internal agreements.

Department and Team Analysis

Team ANALYSIS

See your department and team’s performance, over a period of time, across multiple practices and services.

Enterprise Service Management Dashboard 6
Enterprise Service Management Dashboard

Customer Experience Management

Customer ANALYSIS

See your Customer Demand (Internal and External) across your services and be more customer-centric.

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ESM dashboards can help you: