Enterprise Service Management performance dashboards
Power BI Dashboards for ServiceNow
Why do you need an Enterprise Service Management Performance Dashboard?
What is the Enterprise Service Management Performance Dashboard?
Some Key Use Cases for the ESM Performance Dashboard
Keep your finger on the pulse of your Enterprise Service Management (ESM) Performance
Department and Team Analysis
See your department and team’s performance, over a period of time, across multiple practices and services.
Customer Experience Management
See your Customer Demand (Internal and External) across your services and be more customer-centric.
manage incidents by categories
Drill down to priority levels of incidents within Business services, States, SLA stages, and even categories
Problem Management Performance
management activity ANALYSIS
See open problem activities and tasks across your services and gain in-depth views of areas for improvement.
Analyse Trends over time
See your department and team’s incidents, problems, and change requestse, over a period of time, across multiple practices and services.